A Coaching Approach to Managing Challenging Conversations

Giving open, honest, timely feedback is one of the most important roles a leader can play. It is also, possibly, the number one area where a leader may become derailed. Likewise, being involved in helping to facilitate differences between groups and individuals also presents its challenges. Designed to build on prior learning from GCI leadership coaching courses, this course provides a practical, conversational approach for achieving constructive solutions where everyone feels heard and respected.

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Applying & Extending
6 Learning Hours
Enhance your.....
LeadershipObservation & FeedbackPerformance ConversationsConstructive Dialogue
Benefits
  • Confidence and skills to lead challenging conversations in a range of education contexts
  • A ‘coaching approach’ to leading conversations toward positive outcomes
  • Confidence and skills to provide feedback to surface blind spots in behaviours, attitudes and performance
  • Enhanced communication skills that increase the odds of success in challenging conversations


This course is for
Price

$440 (+ GST)

This price is for an individual registering on an open-enrolment course.


Savings are available for organisations who wish to run this course for an in-house group.

Please email info@growthcoaching.com.au to request a quote or discuss this further.


AboutStructureLearning DesignReviewsPricing
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About A Coaching Approach to Managing Challenging Conversations

This course develops skills and confidence to effectively lead the different types of difficult conversations such as managing under-performance, giving sensitive feedback and change management. It is particularly suitable for those in leadership and managerial roles seeking to develop skills to effectively manage challenging workplace conversations. 

Building on prior knowledge and experience of the GCI coaching approach:

  • Review and expand your knowledge of the 3 elements of coaching: GROWTH Framework, "Key Coaching Skills" and "Coaching Way of Being'
  • Further explore the Collaborative Feedback Pyramid, particularly concern-based feedback
  • Prepare and practise a few challenging conversations in different contexts:
  • Manager and team member
  • Peer to peer
  • Managing upwards


Minimum Requirements

Participants in this course have normally attended the GCI Introduction to Leadership Coaching course. Ideally, participants will also have experience of applying their coaching skills in their workplace roles. 

Structure
  • Why ‘challenging’ conversations?
  • Thinking about feedback and your personal lens
  • Review – coaching and a coaching approach
  • The Collaborative Feedback Pyramid
  • Positive-based feedback
  • Learning-based feedback


  • Concern-based feedback conversations
  • Your best challenging conversations
  • Manager to team member feedback
  • Moving to coaching
  • Understanding feedback responses
  • Peer to peer feedback


  • Managing upwards – Team member to manager feedback
  • Refining our language
  • Receiving feedback
  • Feedback response triggers
  • Review and next steps


Learning Design

At GCI, we believe that we act our way into learning rather than learn our way into acting. With this principle in mind, all of our courses have a strong emphasis on practice.

When we are engaged in praxis we are reflecting in action – taking what we are learning and applying it in real-life situations. Our in-person and online courses enable praxis through a ‘coaching approach’ to facilitation combined with a range of thoughtfully designed adult learning experiences including:

  • individual and group reflection activities
  • co-operative learning tasks
  • practice opportunities using real workplace scenarios
  • modelling
  • observation and feedback
  • debrief sessions


The Coaching Approach to Managing Challenging Conversations course is available in a range of delivery patterns:

  • One full-day (in-person or online)
  • Three 2-hour workshops spaced over a number of days or weeks (online only)


Our Facilitators

As a coaching organisation, we endeavour to model a ‘coaching way of being’ in our interactions with our clients by being:

  • Respectful
  • Humble
  • Curious
  • Strengths-focused
  • Reflective

We encourage a culture of high expectations through our commitment to the ongoing development of our people based on mutual respect and collaboration. Our consultants are expert coach practitioners who draw on a wealth of educational experience to provide the highest level of service as coaches and trainers.

Reviews

Clair-Louise Schofield
HT Wellbeing, Killara High School, NSW

"A highly valuable and practical PL session that I will most definitely put into practice"

Kathy Alderton
Head of English, Coomealla High School, NSW

"Very helpful in building my confidence as a leader in my school."

Mark Redman
TAS Co-ordinator - Catholic Schools Office NSW

"A valuable tool for all."

Belinda Josiery
Master Teacher, Caningeraba State School, QLD

"The bit of information, then practice/or discuss format worked well – I was always engaged, thinking and reflecting."

Peter Green
Principal - St Patrick’s Primary School NSW

"Thank you for a very practical and useful day."

Pricing

$440 (+ GST)

This price is for an individual registering on an open-enrolment course.


Savings are available for organisations who wish to run this course for an in-house group.

Please email info@growthcoaching.com.au to request a quote or discuss this further.


Register for upcoming A Coaching Approach to Managing Challenging Conversations workshops
SA Online

Please note this cohort is limited to SA participants

1 day workshop

24 Jun 2022 09:30 - 17:00

24 June 2022

$440
Register
Online - AEST

1 day online workshop

3 x 2hr sessions

30 Aug 2022 09:00 - 16:30

30 August 2022

$440
Register
Brisbane

This cohort is run in partnership with the Queensland Education Leadership Institute (QELi)

1 day workshop


12 Aug 2022 08:15 - 16:00

12 August 2022

$440
Register
NT Online

Please note this cohort is limited to NT participants

1 day workshop

24 Jun 2022 09:30 - 17:00

24 June 2022

$440
Register
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